Terms of service

General Terms and Conditions

1.1. MSM NATTY (hereinafter referred to as the "Seller") conducts commerce in the MSM NATTY online store (hereinafter referred to as the "Store") in accordance with the MSM NATTY Terms of Purchase and Sale (hereinafter referred to as the "Terms").

1.2. Before registration, the customer must familiarize themselves with the Terms and check the box to indicate their agreement with them.

1.3. Upon registration, the user becomes a customer of the Store (hereinafter referred to as the "Customer"), who acquires the rights and obligations specified in the Terms.

1.4. If the Customer fails to comply with the conditions specified in the Terms, the Seller reserves the right to restrict the Customer's rights in the Store or cancel their registration at any time.

1.5. In accordance with the regulations of the Cabinet of Ministers of the Republic of Latvia, the Seller reserves the right to change, amend, or supplement the Terms at any time without prior notice to the Customers. The new Terms come into effect upon their introduction in the Store. Customer orders placed before the amendment of the Terms will be executed in accordance with the Terms that were in effect at the time of placing the order.

1.6. The Seller is not liable and does not compensate the Customer for any losses incurred due to non-compliance with the conditions specified in the Terms.

Customer Personal Data

2.1. The user can register on the Seller's website (www.natty.lv), providing the required personal data during registration.

2.2. Customer registration is automatically confirmed, and a letter with the Customer's registration information is sent to the specified email address.

2.3. The Customer agrees that the Seller has the right to process the Customer's personal data in the cases and for the purposes specified in these Terms.

2.4. The Seller confirms that the Customer's personal data will be used for Customer identification, ordering goods, and delivering the ordered goods.

2.5. The Customer undertakes to keep their Store login data confidential and not disclose it to third parties. In the event of a breach of this provision of the Terms, all responsibility lies with the Customer. In case of a breach of security of their login data, the Customer immediately informs the Seller, who, based on the Customer's notification, blocks the Customer's login data. The parties separately agree on the reactivation of the Customer's registration.

2.6. The Seller undertakes not to disclose the Customer's personal data and information related to the order to third parties, except for the Seller's partners who provide goods delivery or other services related to the Customer's order. In other cases, the Customer's personal data may be disclosed upon request of the competent state institution in the cases specified by the regulations of the Cabinet of Ministers of the Republic of Latvia or with the Customer's separate written consent.

2.7. The Seller undertakes to ensure the protection of the Customer's personal data in accordance with the regulations of the Cabinet of Ministers of the Republic of Latvia.

Purchase-Sale Agreement:

3.1. The confirmation of the Seller's order, after the Customer has submitted the order and agreed to these Terms, is equivalent to the conclusion of a purchase-sale agreement. From this moment, the Customer is obliged to pay for the ordered goods at the prices specified at that time and accept these goods.

3.2. The agreement comes into effect when the Customer has paid for the goods and received them.

3.3. An annex, i.e., order confirmation, received by the Customer via email containing the information therein, is an integral part of this agreement.

3.4. The agreement is terminated when either party cancels the order or when the Customer's justified request to return all or part of the money paid for the goods, replace the goods with goods of the same quality, rectify any defects in a reasonable time frame, or compensate for the expenses of defect rectification, if they rectify them themselves or with the assistance of a third party, is satisfied.

3.5. Each time an order is placed, a new purchase-sale agreement is concluded.

Payment Procedure

4.1. The prices of goods indicated in the Store are final, meaning they include the statutory value-added tax of 21%.

4.2. The delivery fee is specified when placing the order, prior to its confirmation.

4.3. The Customer makes an advance payment for the ordered goods using Maksekeskus AS. It is a reliable, secure, and fast online payment system. Users of the Maksekeskus AS system are protected from data theft and loss, as transaction security is ensured using state-of-the-art information technology.

4.4. The Seller undertakes to provide accurate information necessary to fully pay for the ordered goods, but assumes no responsibility for the potential poor quality of banking services and the resulting losses. Similarly, the Seller assumes no responsibility for errors made by the Customer during order placement and execution (such as entering an incorrect account number, specifying an incorrect order number, etc.) and the resulting losses.

Delivery Conditions

5.1.

Latvia:
The delivery price depends on the order amount: if the purchase amount is less than 40 EUR, the delivery price is 2.99 EUR; if the purchase amount is more than 40 EUR, delivery is free. (An additional fee may apply for delivery to hard-to-reach areas.)

Estonia, Lithuania:
The delivery price depends on the order amount: if the purchase amount is less than 40 EUR, the delivery price is 4.99 EUR; if the purchase amount is more than 40 EUR, delivery is free. (An additional fee may apply for delivery to hard-to-reach areas.) 

International orders:
The delivery price depends on the order amount: if the purchase amount is less than 200 EUR, the delivery price is 7.99 - 25.99 EUR (depending on the Zone); if the purchase amount is more than 200 EUR, delivery is free. (An additional fee may apply for delivery to hard-to-reach areas.)
Zones:
Zone 1 - 7.99 EUR (Poland)
Zone 2 - 14.99 EUR (Austria, Belgium, Czech Republic, Denmark, Finland, Sweden, Germany, Netherlands, Switzerland, Luxembourg, Slovakia)
Zone 3 - 19.99 EUR (France, Norway, United Kingdom, Croatia, Hungary, Slovenia)
Zone 4 - 25.99 EUR (Ireland, Italy, Portugal, Spain, Greece, Romania)

5.2. To receive an electronic version of the invoice, please contact the Store by writing to info@natty.lv.

5.3. Orders are accepted and processed every day.

 

Product Warranty

6.1. The Seller assures that the Products comply with the usual quality requirements for these Products. The general characteristics of each Product sold in the Store are indicated in the specific Product description attached to the Product.

6.2. Due to the electronic devices used by the Customer, the color of the Products in the Store may sometimes not correspond to the true colors in real life. Similarly, the appearance of the packaging itself may differ from what is seen on the website.

6.3. The Seller is not responsible for the deterioration in the quality of the Products if the Buyer or persons to whom the Buyer has handed over the Products have used them for purposes other than those indicated on the label/instructions "product usage manual", violated the rules for transporting, storing, using and/or storing the Products, as well as if there are visible packaging or other external defects on the Product that were not discussed at the time of handing over the Products or the Product properties have deteriorated as a result of the actions of the Customer or other persons to whom the Customer has handed over the Products.

Product Returns

7.1. Defects in Products sold to the Customer are rectified, non-quality Products are replaced, and money is refunded in accordance with the "Distance Contract Terms" approved by the Cabinet of Ministers of the Republic of Latvia on May 20, 2014, with order No. 255. More about the return conditions can be read HERE 

7.2. In the case of returning Products that the Customer does not like, the shipping costs for the return are covered by the Customer. The shipping costs for the returned non-quality Products are covered by the Seller.

7.3. The Seller accepts Products from the Buyer if: the Product has not been used, has not lost its original appearance, and has not been damaged by the Customer; it is delivered in its original, undamaged packaging; the full set of Products is provided; the Customer submits the purchase document for the Products.

7.4. The Product will not be exchanged, defects will not be rectified free of charge, and money will not be refunded if the defects in the Product have arisen due to the Customer's violation of the Product's usage or storage conditions.

Rights, Responsibilities, and Liabilities of Parties

8.1. The Client has the right to: purchase the Product available for sale in the Store at the price indicated in accordance with the Terms, cancel the purchase-sale agreement concluded through communication means, by notifying the Seller in writing within 14 (fourteen) days from the delivery date of the Product, if the product is not damaged or its appearance has not significantly changed, except in cases where an agreement has been concluded for products manufactured according to the individual order of the client.

8.2. The Client undertakes: to use the services provided in the Store by the Seller, to comply with and observe the conditions specified in the Store's rules, not to disclose their registration information to third parties, to submit executed orders to the Seller in accordance with these Terms, to settle with the Seller for the purchased Goods in accordance with the Terms, to immediately update this data and to familiarize themselves with the Store's Terms.

8.3. The Seller has the right to: suspend the operation of the Store at any time; change, update, and amend the Terms; change the range of Products sold and prices; restrict or terminate the Client's registration and access to the services provided by the Store without warning if the Client intentionally harms the Store or the Seller; cancel the Client's order if the Client delays payment for the Goods or the order is inaccurate or incorrect.

8.4. The Seller undertakes to: sell the Products and issue to the Client, who has settled for them, a document certifying the purchase and sale of the Goods in accordance with the procedures established by regulatory enactments; sell the products together and deliver the ordered Products in accordance with the conditions specified in the Terms; provide the Client with necessary, accurate, and comprehensive information about the product being sold in the state language; allow the Client to use the services provided by the Store in accordance with the conditions specified in the Terms.

8.5. The Client is responsible for the accuracy of the provided personal data and for the storage and non-disclosure of registration data to third parties.

8.6. The Client is responsible for their actions carried out in the online store.

8.7. The Seller is not liable for losses incurred by the Client due to failure to familiarize themselves with these Terms.

8.8. The Seller is not liable for the accuracy of advertisements published by other third parties in the Store.

8.9. The Parties agree that in the event of liability of one Party, the guilty Party compensates the other Party for the direct losses incurred.

Other regulations

9.1. It is strictly prohibited to copy or otherwise use and distribute the information found on the MSM NATTY website for one's own benefit without the written consent/authorization of the Store.

9.2. The rules are developed in accordance with the regulatory enactments established by the Cabinet of Ministers of the Republic of Latvia, and the legal norms of the Republic of Latvia are applicable to the relationships provided for in these rules.

9.3. All disputes arising during the implementation of the Rules are committed to being resolved through negotiation. If the dispute is not resolved through negotiation, the disputes shall be settled in court.